Senior Salesforce Administrator

HIKE2 is a business transformation partner, enabled by technology. We help organizations identify the right problems to solve, navigate complex change, and build the capabilities they need for what’s next.

With deep roots in complex and regulated industries, including legal, financial services, insurance, professional services, high-tech, and the public sector, we bring together business advisory, design, data, AI, technology, engineering, and change expertise as one integrated team. We help clients turn strategy and possibility into execution and measurable outcomes.

Great transformation starts with curiosity. We take the time to understand our clients, bring deep expertise and a strong point of view, and work alongside them to turn complex problems into practical action. There is no cookie-cutter approach at HIKE2. Our goal is to leave every client more capable, confident, and prepared for what’s next.

At HIKE2, Our Values Shape How We Work

• We Are One Team, All In. We collaborate across roles and disciplines, show up for one another, and share ownership for the work and the outcome.

• We Grow Together. We stay curious, seek feedback, share what we know, and invest in the growth of ourselves, our teammates, and our clients.

• We Commit to Success. We take ownership, follow through, set a high bar for quality, and stay focused on meaningful outcomes.

• We Envision What's Next. We look beyond the immediate ask, bring a point of view, challenge assumptions, and turn new possibilities into practical opportunities for transformation.

If you're curious, collaborative, energized by complex problems, and excited about helping organizations transform and build what's next, we'd love to meet you.

We are seeking a highly experienced Senior Salesforce Administrator with strong client-facing consulting skills, based in New York City, to join our team. This role will require 2-3 days a week onsite at a Midtown Manhattan office. 

This role is ideal for a Salesforce professional who combines deep technical expertise with the ability to understand business needs, advise clients, and translate complex requirements into scalable Salesforce solutions. The Senior Salesforce Administrator will serve as a trusted advisor to clients and internal stakeholders, leading Salesforce configuration, optimization, and enhancement initiatives while ensuring solutions align with business objectives. The ideal candidate is comfortable working directly with clients, facilitating requirements discussions, managing competing priorities, and communicating technical concepts to both technical and non-technical audiences

What You’ll Do:

• Serve as a trusted Salesforce advisor and primary point of contact for clients, understanding their business objectives and recommending effective Salesforce solutions.

• Lead discovery sessions, requirements gathering, process mapping, and solution design with clients and business stakeholders.

• Configure and administer Salesforce environments, including Sales Cloud, Service Cloud, Experience Cloud, and/or other Salesforce products as applicable.

• Translate business requirements into scalable Salesforce configurations, workflows, automations, reports, dashboards, and user experiences.

• Design and implement Salesforce solutions using declarative tools, including Flow, validation rules, approval processes, custom objects, fields, page layouts, record types, and security models.

• Analyze existing Salesforce environments and identify opportunities to improve system functionality, data quality, user adoption, and business processes.

• Manage Salesforce releases, enhancements, testing, deployments, and ongoing system maintenance.

• Develop and maintain reports, dashboards, and analytics that provide actionable business insights.

• Partner with clients to establish Salesforce best practices, governance standards, and scalable processes.

• Provide user training, documentation, demonstrations, and ongoing Salesforce education to clients and stakeholders.

• Troubleshoot complex Salesforce issues and proactively identify root causes and long-term solutions.

• Collaborate with developers, architects, project managers, business analysts, and other technical resources on larger implementations and integrations.

• Manage multiple client engagements or projects simultaneously while maintaining high-quality deliverables and strong client relationships.

• Stay current with Salesforce releases, new functionality, best practices, and emerging technologies.

• You must live in New York City or surrounding areas with a willingness to commute 2-3 days a week to a Midtown Manhattan Office - this is a requirement for this role.

• 5+ years of hands-on Salesforce administration experience, preferably in a consulting, professional services, or client-facing environment.

• Strong experience with Salesforce configuration, administration, automation, security, reporting, and data management.

• Demonstrated experience working directly with clients to gather requirements, solve business problems, and recommend Salesforce solutions.

• Strong understanding of Salesforce Flow and declarative automation tools.

• Experience with Salesforce data management, integrations, user permissions, profiles, permission sets, roles, sharing rules, and security.

• Proven ability to translate complex business requirements into practical, scalable Salesforce solutions.

• Excellent communication, presentation, facilitation, and relationship-management skills.

• Ability to manage multiple priorities and projects in a fast-paced, client-focused environment.

• Strong analytical and problem-solving capabilities.

• Salesforce Administrator certification required; additional Salesforce certifications are highly desirable.

Preferred Qualifications

• Experience in a Salesforce consulting or systems integrator environment.

• Salesforce Advanced Administrator certification.

• Salesforce Platform App Builder or Platform Developer certification.

• Experience with Sales Cloud, Service Cloud, Experience Cloud, or Salesforce CPQ.

• Experience with Salesforce integrations and tools such as APIs, MuleSoft, or middleware platforms.

• Experience supporting Salesforce implementations, migrations, or transformation initiatives.

• Familiarity with Agile methodologies and project management practices.

• Experience working with executive-level stakeholders and presenting Salesforce solutions to clients.

The salary range for this position is: $110-$140k+/annually. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. This range is exclusive of any bonuses or commissions. HIKE2 offers a wide range of benefits for full time employees which may include medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

Don’t meet every requirement?
As an innovation consultancy, we recognize that talent is not always related to job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive impact, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

Accommodation Statement
We are committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs throughout the hiring process. If you require an accommodation to complete the application or participate in the interview process, please let us know.
BGC Notice
Employment may be contingent upon successful completion of a background check, conducted in compliance with applicable federal, state, and local laws.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At HIKE2,  we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
US Citizenship
Due to the nature of our client work, all applicants must reside in the U.S. and hold US Citizenship to be considered for employment. Hike2 cannot sponsor work authorizations or visas now or in the future.
EEO Statement
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, marital status, or any other status protected by applicable federal, state, or local law.
Disclaimer
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications and may be modified at any time to meet business needs.