Operations Analyst

Who We Are

HIKE2 is a leading provider of technology advisory and implementation services that specializes in empowering a distinct set of industries to define their future and accelerate their path forward. With expertise for law firms, financial services, insurance, business service providers, and high-tech SaaS companies, our team addresses complex and evolving challenges by providing advisory services and tailoring cutting-edge cloud solutions, AI initiatives, and data & analytics programs.

We are a collaborative, diverse, and action-oriented group of consultants who work iteratively to capture client mindsets and solve the most complex business problems. For our teams, there’s no such thing as “cookie-cutter” advice or solutions. We thrive in change and love going from blank slate to truly innovative ideas and creative breakthroughs, developing solutions from our deep, cross-discipline expertise shaped by senior advisors and practical experience.

We care deeply about our clients, building strong and positive relationships with their partners and fellow guides, and the impact of their work.

At HIKE2:

• We work in teams

• We are committed to our customer success and each other’s success

• We set the bar high and challenge one another

• We are passionate about emerging technologies and love the thrill of venturing to the edge of technology

• We get out from behind our desks and go to the drawing board

• We gather information and get to know our clients face to face

Are you ready to make a change? Join our growing team and excel in your career!

How We’ll Align:

We are looking for a highly skilled Operations Analyst with expertise in business process mapping, Salesforce administration, JIRA, and BI tools like Tableau to optimize and improve business operations. The ideal candidate will have 2-5 years of experience in process mapping, strong analytical skills, and a proven ability to work cross-functionally to drive efficiency and automation. Experience with emerging AI tools and automation technologies is a plus.

Key Responsibilities:

• Business Process Mapping: Analyze, document, and optimize business processes to improve efficiency, scalability, and automation opportunities.

• Salesforce Administration: Configure, maintain, and enhance Salesforce workflows, reports, dashboards, and integrations to support business operations.

• JIRA Management: Manage and optimize JIRA workflows, automation rules, and issue tracking to support project management and agile methodologies.

• BI & Data Analytics: Utilize Tableau and other BI tools to analyze data, build insightful dashboards, and provide actionable business insights.

• AI & Automation Integration: Leverage emerging AI tools and automation solutions to streamline processes and enhance decision-making.

• Operational Efficiency: Identify and address inefficiencies in business processes, recommending solutions to enhance productivity and effectiveness.

• Cross-Team Collaboration: Partner with stakeholders across Sales, Marketing, Customer Success, and IT teams to gather insights and drive data-driven decision-making.

• Data-Driven Insights: Build and maintain reports, dashboards, and analytics to support strategic decision-making and process optimization.

• Documentation & Training: Develop comprehensive documentation and training materials to ensure smooth adoption of new processes and systems.

• 2-5 years of experience in business process mapping, operations analysis, and process optimization.

• Strong Salesforce Administration and dataloading skills .

• Proficiency in JIRA, including workflow configuration, automation, and project tracking.

• Experience with Tableau and other BI tools to analyze data, create dashboards, and deliver insights.

• Familiarity with AI-powered tools for business operations, process automation, or data analysis (e.g., AI-driven analytics, workflow automation, chatbots, RPA).

• Excellent analytical and problem-solving skills, with a keen eye for process improvement.

• Strong communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language.

• Experience working in an agile environment and supporting project management initiatives.

• Ability to manage multiple projects, prioritize tasks, and adapt in a fast-paced environment.

Preferred Qualifications:

• Experience with automation tools such as Zapier, UiPath, Alteryx, or other workflow automation platforms.

• Experience in a tech, SaaS, or consulting environment.

Why Join Us?

• Opportunity to drive meaningful operational improvements in a growing organization.

• Collaborative and supportive work environment with opportunities for professional development.

• Work with cutting-edge AI tools, BI tools, and automation technologies to optimize business processes.

• Be part of a data-driven, innovative team making a real impact on operational efficiency.

If you're a detail-oriented problem solver with expertise in business process mapping, Salesforce, JIRA, Tableau, and AI tools, we'd love to hear from you! Apply now to join our team

Salary/Benefits:

The annual base salary range is $60,000-$80,000/USD a year depending on years of experience. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the HIKE2 total compensation package, which includes the below:

• Six national health medical plans to choose from, including a HSA option

• Dental & Vision options

• Retirement Savings with a Safe Harbor 401K plan with immediate vesting and company match

• Long and short term disability coverage options

• Life Insurance and travel insurance

• Flexible PTO policy and 11 paid holidays

• Reimbursement for certifications related to your role

• Opportunity for career development, advancement and learning

Don’t meet every requirement? 

Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As an innovation consultancy, we recognize that talent is not always related to job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive impact, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

EOE / Minorities / Females / Veteran Disabled

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

U. S. Citizenship
Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.