Engagement Manager

HIKE2 is an advisory and innovation partner helping organizations design and build what’s next.

We work with complex and regulated industries, including law firms, financial services, insurance, professional services, and high-growth SaaS companies, to modernize operating models and embed data, automation, and AI into the core of how work gets done.

Our clients aren’t just upgrading technology. They are rethinking workflows, activating governed AI, and designing environments where humans and intelligent systems work side by side.

We believe meaningful transformation happens when strategy, data, design, and engineering move together. Siloed initiatives don’t scale. Real progress requires clarity of vision, strong data foundations, responsible governance, and disciplined execution.

Our teams bring deep industry expertise, human-centered design, and advanced data and cloud capabilities to architect secure, scalable solutions built for real-world complexity. From modern data platforms to AI-enabled workflows and enterprise automation, we help organizations move from experimentation to measurable impact.

We thrive in change and move from blank slate to working systems. We care deeply about outcomes, trust, and building long-term partnerships.

We don’t just implement technology. We help design the future of work.

The Engagement Manager is a senior-level client leader responsible for ensuring the overall success, quality, and growth of HIKE2 client engagements. This role requires a unique blend of strategic advisory skills, delivery leadership, and business development expertise.

In this role, you will operate at both the executive and program levels — building trust, guiding vision, and translating complex capabilities into measurable business value. You will oversee delivery across diverse methodologies, ensure every engagement meets client expectations, and drive the growth and expansion of each account relationship.

HIKE2’s portfolio spans AI & Innovation, Data & Analytics, Advisory, and Cloud Solutions practices. The Engagement Manager will help clients harness these capabilities to accelerate digital transformation, modernize operations, and deliver measurable business outcomes. This includes guiding organizations through the adoption of emerging technologies well as improvements to processes, customer experiences, and organizational effectiveness.

This position is ideal for a seasoned professional with a proven record of leading transformative technology initiatives, fostering deep client relationships, and driving both business and delivery excellence in a consulting environment. There are several key areas to this role:

Client Relationship and Advisory:

• Serve as the strategic advisor and primary relationship owner for assigned accounts.

• Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams.

• Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions.

• Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations.

• Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes.

• Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships.
  

Delivery Oversight and Quality:

• Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded.

• Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes.

• Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives.

• Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency.

• Propose delivery workstreams from Advisory engagements (roadmaps, current/future state, value cases).

• Maintain a holistic view of account health, delivery performance, and client satisfaction.
  

Business Development and Solutioning:

• Collaboration with Advisory, AI & Innovation, Data & Analytics, and Cloud Solutions practice leads to design solution approaches that meet client’s strategic goals and define how impact will be measured.

• Contribute to proposals, executive presentations, and statements of work.

• Accountable for Bookings and Pipeline Targets

• Convert Advisory findings into proposals including scope, estimates, and business value.

• Leverage deep understanding of HIKE2’s practices — AI & Innovation, Data & Analytics, and Cloud Solutions — to design innovative, client-specific solutions.

Internal Collaboration and Leadership:

• Champion and lead the account review / roadmapping process that aligns sales, delivery, partnerships, and marketing around shared client objectives.  

• Share client insights to inform go-to-market strategies.

• Mentor and coach internal team members on executive communication, delivery excellence, and consultative engagement.

Required:

• 10+ years in senior client-facing roles within consulting, technology services, or enterprise delivery.

• Proven ability to engage with and influence C-level and senior business stakeholders.

• Demonstrated success in translating complex technical concepts — including AI & Innovation, Data & Analytics and Cloud Solutions — into strategic business outcomes.

• Strong understanding of how AI is transforming business operations and the ability to advise clients on practical, high-value applications.

• Experience turning strategic advisory outputs (roadmaps, capability assessments, operating models) into actionable delivery plans, backlogs, and SOWs.

• Ability to frame business cases and prioritize initiatives based on advisory recommendations.

• Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid) and enterprise program management.

• Experience shaping and closing new business opportunities, including solution approach, scope, and estimates.

• Exceptional communication, facilitation, and relationship-building skills.

• Track record of leading multidisciplinary teams to deliver high-value client outcomes.
  

The salary range for this position is: $140,000-$200k. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. This range is exclusive of any bonuses or commissions. HIKE2 offers a wide range of benefits which may include medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

Don’t meet every requirement? 

As an innovation consultancy, we recognize that talent is not always related to job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive impact, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

Accommodation Statement:

We are committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs throughout the hiring process. If you require an accommodation to complete the application or participate in the interview process, please let us know.

Background Check Notice:

Employment may be contingent upon successful completion of a background check, conducted in compliance with applicable federal, state, and local laws.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At HIKE2,  we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

US Citizenship

Due to the nature of our client work, all applicants must reside in the U.S. and hold US Citizenship to be considered for employment. Hike2 cannot sponsor work authorizations or visas now or in the future.

EEO Statement

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Disclaimer

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications and may be modified at any time to meet business needs.