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Service Designer

RemoteRemote, Pennsylvania, United States

Job description

Position Title: Service Designer

Position Location: Remote, must be located in United States

Who We Are

We are a digital solutions consultancy focused on helping our clients become better companies for their customers. We help our customers unlock the potential of their organization, through technology, and all along their customers’ journey. By leveraging technology, strategic partnerships, and our experienced and passionate team, we support our clients to drive digital transformation and create incredible customer experiences while producing profitable growth and achieving operational efficiency. Central to our vision is a thriving organizational culture where people come together, grow professionally, delight customers, and have fun.

At HIKE2 you will have the opportunity to create a personalized career journey and learn from established experts. HIKE2 employs the brightest, most passionate people in the industry. We invest in our people through mentorship and professional development opportunities.

What You’ll Do

HIKE2 has an exciting opportunity to help accelerate digital transformation for our clients. You will be part of a cross-functional team applying human-centered design methods, service design concepts, and innovation to deliver experience driven solutions to our clients.

As a Service Designer you will be evaluating human needs, business goals, organizational capabilities and supporting technology to design effective and efficient services that positively impact interactions and experiences of our clients and their customers. You will define, design, prototype and implement business processes supported by technology that reflects the most effective paths, representing a simplified and seamless client experience and a streamlined and integrated employee experience.

  • Facilitate human centered design Workshops and discovery sessions both in-person and with modern tools such as mural

  • Design Survey Questions and surveys

  • Create service blueprints and optimized customer journeys

  • Evaluate existing customer journeys, establish strategies, and develop a roadmap forward that will result in positive, measurable outcomes

  • Develop actionable insights blending quantitative and qualitative research

  • Facilitate the integration of people, process, technology, and product

  • Define metrics for success and design systems to monitor journeys and identify future opportunities

  • Articulate and champion human-centered design methods and approaches, design thinking, service design with HIKE2 clients and within HIKE2

Job requirements

Your Skills and Abilities

  • Bachelor’s degree in Human-Centered Design, Business, Human-Computer Interaction, Design, or related field

  • Must able to pass and maintain a Public Trust security clearance

  • 3+ years of experience as a designer

  • At least 5 years of total professional experience

  • Experience designing for Salesforce preferred but not required

  • Consulting/agency experience preferred but not required

  • Experience conducting user research, from the planning stage through execution and translation into actionable insights

  • Strong understanding of human-centered design strategies, methods, and approaches, and how to apply them

  • Experience leading design activities for complex business solutions

  • Ability to communicate functional capabilities of systems and applications through a service design lens, using layman’s terms

  • Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams

  • Strong visual communication/diagramming and presentation skills

EOE / Minorities / Females / Veteran Disabled

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

U. S. Citizenship

Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.